Marslander ITSM Simulation

Description

Nudge your team into a high-performance culture through a playful and thought-provoking exploration of ITIL® 4 principles and practices.

The Marslander ITSM Simulation is a one day educational workshop, available in your office, or online.

IT Service Management supports IT Strategy

IT strategies are typically geared towards providing technological solutions to delivering and supporting business opportunities.  Service Management provides the governance and delivery mechanism to successfully execute IT strategies.

Many IT leaders are mistaken in their belief that Service Management practises are a mere collection of operational activities linked to resolving failures in complex technological solutions.

IT Service Management practices are the foundation that enable IT teams to deliver fit-for-purpose, cost-effective IT services to their organisations.  Service Management creates the universal structure that unites disparate technological skills into a single, integrated service supply chain.

The Marslander ITIL® Simulation illustrates the potential for creating greater value through the adoption of ITIL 4 principles and practices.

Learn by playing

Transforming your team culture will take more than an introductory course to IT Service Management. Adopting Service Management requires a complete shift in attitude, behaviour and culture.

To effectively manage the service delivery, we have to align team capabilities to ensure software, hardware and services are in sync, but teams must be able to manage new demands and changes rapidly, deploying quickly and safely.

To fulfil all the demands of the customer, IT teams must quickly respond to new business requests and deliver fast, reliable, safe, error free solutions. An error in space cannot be readily fixed by sending an on-site engineer. The way we need to work on the MarsLander mission is new. We are learning as we go. We need to be flexible and continuously learn and improve our services and capabilities in small steps to ensure that we are continually aligned with customer needs. At the same time we are more and more dependent upon an eco-system of partners and suppliers who must also be aligned and flexible to changing needs.

We also need to work in multifunctional teams to share knowledge, reduce handoffs, prevent mis-communication and ensure all are aligned to realising customer needs and to increase the flow of work.