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Problem Management Policy

The Problem Management Policy is a concise set of management rules that set the parameters and limits of handling problems within the Service Provider environment. It typically includes policy statements about the following:

  • Recording of Problems in a Problem Log
  • Categorising Problems
  • Communicating Problems

Example Policy Statements

  • All Problems shall be recorded in a Problem Log.
  • All Problem shall be categorised according to a categorisation scheme.