Non-mandatory procedure documents for ISO/IEC 200001:2018
| Documents | ISO 20000 Clause |
|---|---|
| Procedure for Determining Context of the Organization and Interested Parties | 4.1, 4.2 |
| Recorded risks and procedures for addressing them and opportunities | 6.1 |
| Procedure for Competence, Training, and Awareness | 7.1.2, 7.2, 7.3 |
| Procedure for Document and Record Control | 7.5 |
| Procedure for Management of Nonconformities and Corrective Actions | 10.1 |
| Procedure for Monitoring Customer Satisfaction | 8.3.2 |
| Procedure for Internal Audit | 9.2 |
| Procedure for Management Review | 9.3 |