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Books
We also make use of the ideas described in various publications. In particular, we cherish the following books, as these authors have significantly influenced our thinking:
- Basic Service Management by Rob England
- The agile manager by Rob England & Dr Cherry Vu
- Open Management by Rob England & Dr Cherry Vu
- The delicate Art of Bureaucracy by Mark Schwartz
- The Art of Business Value by Mark Schwartz
- Corkscrew Solutions by Clarke Ching
- The Value Flywheel Effect by David Anderson
- The Phoenix Project by Gene Kim, Kevin Behr and George Spafford
- The DevOps Handbook by Gene Kim, Jez Humble, Patrick Debois and John Willis
- Exceeding the Goal by John Rickets
- The Culture Game by Daniel Mezick
- Adopting Service Governance by Peter Brooks
- Metrics for IT Service Management by Peter Brooks
- Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler’s Children by Charles T. Betz
- The Service Organisation by Kate Tarling